This Privacy Policy explains how Deployed AI Pty Ltd collects, holds, uses, and discloses personal information through the Deployed AI website, our contact forms, and the pre-contract enquiry process.

It is written for our Australian business operations and is intended to reflect the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to our handling of personal information.

You can browse most of this website without identifying yourself. If you contact us, ask for a proposal, or engage us to provide services, we will usually need enough information to respond and work with you.

Depending on how you interact with us, we may collect personal information such as:

• your name, email address, phone number, job title, and business details
• the contents of messages you send through our forms, email, or other contact channels
• project, workflow, operational, and procurement information you choose to share with us during an enquiry
• technical and usage data such as IP address, browser type, device information, timestamps, pages viewed, page paths, clicks, scroll depth, and form interaction events
• campaign and attribution data such as referring URLs, landing pages, UTM parameters, and advertising click identifiers like gclid, fbclid, and msclkid where available

Please do not send sensitive information through our website forms unless it is reasonably necessary and you are comfortable doing so.

We collect personal information when you:

• submit our contact form
• email, call, or otherwise contact us
• request information about our products or services
• correspond with us during a proposal, procurement, onboarding, or support process
• interact with analytics, cookies, tags, heatmaps, or session replay tools we use to understand website traffic and conversion behaviour
• use the website in a way that generates technical logs through our hosting, security, or performance providers

If you give us personal information about another person, you should only do so if you are authorised to share it with us.

We may use or disclose personal information to:

• respond to enquiries and communicate with prospective or existing clients
• assess project fit, prepare quotes, proposals, and service documentation
• deliver products, implementation, training, managed services, and support if you become a client
• measure campaign performance, understand where enquiries come from, and improve conversion paths on the website
• operate, secure, maintain, and improve our website, systems, and internal processes
• meet legal, regulatory, insurance, accounting, or dispute-handling requirements

We may disclose information to service providers who help us operate the website, communicate with you, host systems, manage email, provide security, or support our business operations. We do not use website enquiry details for unrelated third-party marketing.

We use analytics and measurement tools to understand website traffic, campaign performance, and how visitors interact with pages and forms. These tools may use cookies, similar storage technologies, scripts, pixels, or network requests.

Our current website stack includes Google Analytics, Meta Pixel and Meta Conversions API, Microsoft Clarity, and Vercel Analytics. These providers may receive technical information such as IP address, browser and device details, page URLs, referrers, button clicks, scroll depth, form events, session replay or heatmap information, and campaign identifiers like UTM parameters or advertising click IDs.

We use this information to understand which pages, channels, and campaigns generate enquiries, to diagnose usability issues, and to improve website performance and messaging. Some providers may process this data outside Australia.

Where personal information is disclosed overseas, we try to use providers that are appropriate for our operations and we take reasonable steps in the circumstances to manage privacy and security risk.

Our website currently relies on third-party providers such as Google, Meta, Microsoft, Vercel, and Resend, and these providers may handle website usage data or contact submissions outside Australia.

If you contact us about our services, we may send you replies, follow-ups, proposals, and service-related communications relevant to that enquiry or relationship.

We do not currently run broad consumer email marketing from this website. If that changes, we will handle it in accordance with applicable law and provide a way to opt out where required.

We take reasonable steps in the circumstances to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

No website, email, or cloud system is completely risk-free. We keep personal information only for as long as reasonably needed for the purposes described in this policy, or to satisfy legal, accounting, operational, or dispute-management requirements. When information is no longer needed, we may delete it or de-identify it where appropriate.

If we are subject to the Notifiable Data Breaches scheme and an eligible data breach occurs, we will respond in line with applicable legal requirements.

You can ask for access to personal information we hold about you, or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant, or misleading.

Privacy requests and complaints can be sent to privacy@deployedai.com.au. We may need to verify your identity before responding.

If you are not satisfied with our response, you may also complain to the Office of the Australian Information Commissioner. Details are available at oaic.gov.au.

We may update this policy from time to time by publishing a revised version on this page. The updated version applies from the date it is posted.

For privacy questions, contact privacy@deployedai.com.au. For general enquiries, you can also use our contact page.