Terms of Service

1. About these Terms

These Terms of Service (“Terms”) govern your access to and use of the Deployed AI website, products, and services (“Services”). “Deployed AI”, “we”, “us” and “our” means Deployed AI (Australia). “You” means the person or entity using the Services.

If you are using the Services on behalf of a business, you represent that you have authority to bind that business to these Terms.

2. Our Services

Deployed AI provides (a) pre-configured AI agent systems and related setup services, (b) locally-hosted management software (including subscription services where applicable), and (c) support, maintenance, training, and consulting services.

Where you purchase professional services (for example, implementation, training, custom configuration, or maintenance), those services may also be governed by a separate statement of work, order form, or master services agreement (“MSA”). If there is a conflict, the MSA/order form will prevail to the extent of the conflict.

3. Accounts, admin access, and responsibilities

You are responsible for maintaining the confidentiality of any account credentials, API keys, access tokens, or authentication devices used with the Services. You are responsible for all activity that occurs under your accounts, including actions taken by authorised users and administrators.

You must provide accurate information and keep your account details up to date. You must promptly notify us of any unauthorised access or suspected security incident.

4. Acceptable use

You must not use the Services in a way that is unlawful, harmful, deceptive, or that interferes with the operation or security of our Services or any third party. This includes (without limitation) attempting to gain unauthorised access to systems, deploying the system to the public internet without appropriate protections, exfiltrating data you do not have rights to, or using the Services to distribute malware.

We may suspend or restrict access where we reasonably believe your use of the Services presents a security risk, violates these Terms, or may expose Deployed AI or others to harm.

5. Orders, pricing, and taxes

Prices and inclusions are described on our website, quotes, or order forms at the time of purchase. Unless stated otherwise, prices on this website are quoted excluding GST. You are responsible for any applicable taxes, duties, or fees in connection with your purchase.

If we provide a quote, it is valid for the period stated in the quote (or, if not stated, for 14 days) and may be withdrawn if underlying costs change.

6. Subscriptions, billing, and cancellation

Some Services are provided on a subscription basis (for example, software licensing, monitoring, or support add-ons). Subscription fees are billed in advance on the billing cycle shown at checkout or in your order form and renew automatically unless cancelled.

You may cancel a subscription at any time effective at the end of the current billing period, unless your order form states a minimum term. Unless required by law, we do not provide refunds or credits for partial billing periods.

If payment fails, we may retry payment and/or suspend access to subscription Services until payment is received.

7. Hardware and service warranty

Hardware may be covered by the original manufacturer’s warranty (for example, Apple’s limited warranty) and any rights you have under the Australian Consumer Law (“ACL”). Manufacturer warranties are provided by the manufacturer, not by Deployed AI.

Where we provide configuration, implementation, or setup services, we warrant that we will provide those services with due care and skill and will remedy service issues that are caused by our work and reported to us within the period specified in your order form (or, if not specified, within 30 days of delivery of the relevant service).

This warranty does not cover issues caused by (a) changes you or a third party make to the system, (b) third-party software, integrations, network changes, or updates outside our control, (c) misuse, unauthorised access, or (d) failure to follow reasonable security guidance.

8. Refunds

Refunds are handled in accordance with your rights under the ACL and any refund terms in your order form. To the extent permitted by law, we do not provide change-of-mind refunds for customised services, configuration work, or subscriptions once a billing period has started.

If you believe you are entitled to a refund, contact us with your order details and the reason for your request.

9. Third-party software, open-source, and external services

Our solutions may include or integrate with third-party software, open-source components, local language models, and external services (such as messaging platforms or cloud LLM providers). Those components are governed by their own licences and terms, and Deployed AI does not control or warrant the ongoing availability, security, or performance of third-party services.

Where you choose to use cloud LLM providers or third-party integrations, you are responsible for your accounts, billing, API keys, and compliance with their terms.

10. Data, privacy, and security

You retain ownership of your data. Our handling of personal information is described in our Privacy Policy. You are responsible for (a) ensuring you have the right to use and upload any data, documents, or content provided to the system, and (b) configuring appropriate access controls for your users.

While we take security seriously and may provide hardening guidance, no system can be made completely secure. You are responsible for your network environment, including firewalling, access control, device security, and decisions to expose any service beyond your local network.

We recommend you do not expose management interfaces or agent endpoints to the public internet without professional security controls and ongoing monitoring.

11. Intellectual property

We own all intellectual property rights in our website, branding, documentation, and any Deployed AI proprietary software and materials we provide (excluding third-party components). You receive a limited, non-exclusive, non-transferable licence to use those materials solely for your internal business purposes while you have an active subscription or as otherwise permitted in an order form.

You must not copy, modify, reverse engineer, resell, or distribute our proprietary software or materials except where permitted by law or agreed in writing.

12. Disclaimers

Except as required by law, the Services are provided “as is” and “as available”. AI systems may produce incorrect or incomplete outputs. You are responsible for reviewing outputs before relying on them, especially for legal, financial, medical, or safety-critical decisions.

13. Limitation of liability

To the maximum extent permitted by law, Deployed AI will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business interruption arising out of or relating to the Services.

To the maximum extent permitted by law, Deployed AI’s total liability for any claim arising out of or relating to the Services will not exceed the amounts paid by you to Deployed AI for the Services giving rise to the claim in the three (3) months prior to the event, or AUD $1,000 (whichever is greater).

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the ACL or any other applicable law that cannot be excluded.

14. Indemnity

You agree to indemnify Deployed AI and its officers, employees, and contractors against losses, damages, liabilities, and expenses (including reasonable legal fees) arising from your (a) breach of these Terms, (b) misuse of the Services, (c) violation of law, or (d) infringement of third-party rights through content you provide to the system.

15. Suspension and termination

We may suspend or terminate your access to the Services if you materially breach these Terms, fail to pay fees when due, or if your use creates a security or operational risk.

On termination, your right to use subscription Services ends. Where applicable, we may provide reasonable assistance to export your data from our proprietary management layer, subject to your order form and payment of any outstanding fees.

16. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will post the updated Terms on this page and update the “Last updated” date. Your continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

17. Governing law

These Terms are governed by the laws of Queensland, Australia. You submit to the exclusive jurisdiction of the courts of Queensland and the Commonwealth of Australia.

18. Contact

Questions about these Terms? Contact us at terms@deployedai.com.au.

Existing customer support requests can also be sent to support@deployedai.com.au.